TELECOM CUSTOMER CHURN

From this analysis, we found the total number of customers who joined in the last quarter, and the Customer profile for the customers that churned, joined, and stayed are different. Stayed has the highest percentage.

We can retain the customers back who has left, by providing better offers, and provide discounts as they prefer better offers and devices. Most of the churned customers preferred the Bank Withdrawal method. There are 12 cities from which most of the customers are churned.