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Optimizing Image Submissions for Seamless Returns
Reducing Rejections & Enhancing Customer Experience with Guided Uploads
Live Project
2 Months Design & Testing
Mobile
Product Designer
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THE PROBLEM
The Overwhelming Queries
At Newme, we were receiving over 250+ queries every day about product returns. One of our biggest priorities is ensuring customers receive the right product, but when returns were rejected due to unclear image submissions, it led to frustration and extra effort for both users and our support team. We knew we had to fix this, making the process clearer and hassle-free for everyone.
READ THE CASE STUDY FOR UNDERSTANDING HOW WE SOLVED THE PROBLEM
CASE STUDY
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