Provided Sysco, a leader in foodservice distribution and the largest foodservice distributor in the US, data-driven recommendations to optimize operations for same-day delivery and prepared a cost-benefit framework. Sysco partners with restaurants and professional chefs to deliver food and related products that make great dining experiences. The company aimed to make delivery nimble and flexible, to address customer feedback, capture urgent purchases lost to cash-and-carry, and respond to a credible threat from Amazon. In a team of two, helped Sysco via the Operations Lab, an action learning component at MIT that provides interactive learning in solving operations challenges in various environments.
Conducted interviews at the HQ and visited distribution and transport facilities, also visited an Amazon fulfillment center in Houston, TX. Prepared the economic efficiency model, uncovered critical areas of value, mined data from the SQL database, performed business intelligence, and elaborated operational insights. Brainstormed recommendations to organize the warehouse and transportation. Suggested medium-term studies to scale up same-day delivery nationwide.